In-house or outsourced CDD?

Preference for own people

Performing CDD activities is closely linked to the standards and values of one’s own organization. We therefore see the work as part of ‘business as usual.’ To us, it appears natural that your people can carry out this work. Under your direction.

When to consider outsourcing?

In practice, we see four reasons for outsourcing CDD activities:

1. structural need for specialist knowledge on an ad hoc basis
2. backlog
3. tight deadlines
4. structurally too high workload for your own people.

How you organize outsourcing can differ for each reason. We have illustrated our vision below.

How to outsource?

Structural need for specialist knowledge on an ad hoc basis
Is the staffing within your organization in order, but are the many changes in laws and regulations making it difficult for the internal department to keep up? Then outsourcing can offer a solution to supplement the knowledge and skills of your people. The internal department remains in control and only uses an external party, such as Partner in Compliance, when necessary. We call this co-sourcing. We can further develop your employees’ skills and knowledge through coaching while your organization continues its search for a structural solution.

Support for backlog
The practice has shown that the best way to eliminate a backlog is by setting up a project. If there is insufficient internal capacity for your project team, you can deploy an external project team. Thus, outsourcing of the work has a clear start (the backlog) and end (open files have been handled). At the same time, your own people can focus on the new onboarding cases of new customers.

In case of a tight deadline
Is there a deadline that makes it impossible to perform the necessary CDD work internally? For example, a deadline from a supervisory authority? In practice, also then, a project is often set up with an external project team. Your own people can then focus on regular work. The external project team focuses on the activities arising from the additional demand of the supervisor. It is important that the external project team is knowledgeable and can start quickly. Based on best practice, which saves time.

In case of structurally insufficient capacity
Are there structurally too few people to assess new files? Then you might consider deploying extra staff via a secondment or employment agency. The final direction remains with your organization.

This extra staff can support the standard work, such as the simple checks or the preparatory work for the CDD analyst. In-house, at your organization. This includes requesting customer information and file checks for natural persons. A specialist compliance agency, such as Partner in Compliance, can guide the interim staff to ensure that the work is done efficiently and in accordance with all regulatory requirements. Unlike a secondment or employment agency, a specialist firm can provide the CDD analysts and Quality Assurance consultants necessary to complete the review of files. A specialized firm offers the advantage that the working method is tested immediately and the procedures on the work floor are optimized.

Which approach best suits your organization?

There is no standard answer to this question. As a specialized agency, we are happy to help you answer the question of what is the best approach for your organization.